Export device information
If system logs show up as empty when opening them with Windows explorer, use a third party tool such as 7Zip or WinZip if you need to extract them.
Export device configuration file and Export log file
Export device configuration file and Export log file
Logs and device configuration exporting options will be shown as the following picture:
In case the Export system logs are not available, please use the direct URL
http://{device_ip}:3161/system/fs/retrieveFile/AllLogs
download logs export system logse export logs