1. Introduction

This section helps you quickly identify and understand the most common situations that may occur during normal system operation and how they are addressed.

Most situations are caused by a combination of factors such as installation conditions, environment, configuration, etc.

Providing accurate and complete information from the beginning is key to reducing resolution time.

2. Situation Overview

How to Use This Guide:

1. Identify the situation that best matches your case  

2. Review what it means  

3. Understand what Keonn will do  

4. Prepare the required information  

Once ready, contact your Service Manager or support@keonn.com.

3. Situations

This section describes the most common situations.

Select the one that best matches your case:

• Low Accuracy

• Location Discrepancies

• Bleeding

• Installation Validation

3.1. Low Accuracy

3.1.1. What it means

• Accuracy below expected levels  

• Differences between handheld and overhead results  

• May affect a specific zone or the entire store  

Typically caused by environmental factors, installation constraints, or configuration.

3.1.2. What Keonn will do

• Analyze Reader Accuracy Dashboard

• Verify device connectivity and data reporting

• Check device health and alarms

• Validate EPC data and positioning

• Review coverage vs design

• Analyze environment conditions (structures, density, layout)

3.1.3. What we need from you

• Reader Accuracy Dashboard

• Photos/Videos of the affected areas

• Product type (folded, accessories, etc.)

• Marked store map (affected zones, fixtures) 

• Confirmation installation matches provided plan

• Any recent layout changes

Find below the RFID Accuracy Troubleshooting Guideline document that explains in specific this situation and a checklist you can use to know if you have all the information to provide.

3.2. Location Discrepancies

3.2.1. What it means

• Items appear in incorrect positions

• Location is unstable or inconsistent

This is often related to installation alignment, swapped devices, misalignment between systems, or environmental conditions.

3.2.2. What Keonn will do

• Validate EPC positioning logic in the cloud

• Check if devices could be swapped or bad oriented

• Analyze surrounding structures and interference

3.2.3. What we need from you

• Examples of misplaced items (EPCs if possible)

• Photos of the area

• Check device orientation and placements

Find below the RFID Location accuracy Guideline document that explains in specific this situation and a checklist you can use to know if you have all the information to provide.

3.3. Bleeding

3.3.1. What it means

• Items are detected in adjacent zones or floors

• Cross-zone readings occur

Some level of bleeding is expected, especially in  non-shielded environments

3.3.2. What Keonn will do

• Analyze cross-zone readings

• Review configuration parameters

• Evaluate proximity between devices

• Optimize system settings if needed

3.3.3. What we need from you

• Identification of affected zones

• Specific examples

• Confirmation of store conditions (shielded / non-shielded)

Find below the RFID Bleeding behavior guidelines document that explains in specific this situation and a checklist you can use to know if you have all the information to provide.

3.4. Installation Validation

3.4.1. What it means

• System behavior does not match expected performance

• Possible mismatch between planned and actual installation

3.4.2. What Keonn will do

• Detect incorrect placements or swaps

• Correct identified deviations

3.4.3. What we need from you

• Placements Installation confirmation using Identify tool , or label.

• Confirmation orientation installation

• Details of any deviations from the original plan

Find below the RFID Installation Validation Guideline document that explains in specific this situation and a checklist you can use to know if you have all the information to provide.

4. Downloads

Device LEDs

The device features an LED indicator located at the bottom. This LED displays the current status of the machine every 30 seconds, with each state represented by a specific color: 

• INACTIVE: Yellow LED. (Initial state)

• STOPPED: White LED. (Was previously operating and now it is not)

• STARTED: White LED, blinks 2 times.

• STARTED_WITH_RF: White LED, blinks 3 times.

By user input to help locate a specific device:

• LOCATE: Blue LED, blinks rapidly.